QR codeCan't scan the QR code
InstallationeSIM won't install
SignalNo signal at destination
Email & orderDidn't receive eSIM email

Email & order · Issue 4 of 5

Didn't receive eSIM email

Symptoms

No email after purchaseCan't find QR code
Data usageData running out quickly

Email & order · Issue 4 of 5

Didn't receive eSIM email

Symptoms

No email after purchaseCan't find QR codeEmail is empty

Solutions

  1. 1Your QR code always lives on your order page — go to Orders
  2. 2Check your spam or junk folder for the confirmation
Email is empty

Solutions

  1. 1Your QR code always lives on your order page — go to Orders
  2. 2Check your spam or junk folder for the confirmation
  3. 3Search for emails from our domain
  4. 4Contact support with your order number
Still stuck? Email us
Next issueAll FAQs
  • 3Search for emails from our domain
  • 4Contact support with your order number
    • Still stuck? Email us
    Next issueAll FAQs
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