QR codeCan't scan the QR code

QR code · Issue 1 of 5

Can't scan the QR code

Symptoms

Only one phone available
Camera won't focus
QR code on the same screen

Solutions

  1. 1A phone can't scan a QR code shown on its own screen
  2. 2Open your order on a laptop or second phone, then scan it
  3. 3On iPhone (iOS 17.4+), tap "Install on this iPhone" instead
  4. 4Or enter the SM-DP+ address and activation code by hand
Still stuck? Email us
Next issueAll FAQs
InstallationeSIM won't install
SignalNo signal at destination
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Data usageData running out quickly

QR code · Issue 1 of 5

Can't scan the QR code

Symptoms

Only one phone availableCamera won't focusQR code on the same screen

Solutions

  1. 1A phone can't scan a QR code shown on its own screen
  2. 2
Open your order on a laptop or second phone, then scan it
  • 3On iPhone (iOS 17.4+), tap "Install on this iPhone" instead
  • 4Or enter the SM-DP+ address and activation code by hand
    • Still stuck? Email us
    Next issueAll FAQs
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